To assist and support the commercial department in its task.
RESPONSIBILITIES:
Operational set – up for newly acquired cruise lines and old ones as per General Manager requirements.
Responsible for the creation of a master´s handbook for new tours or old ones as per General Manager requirements.
Revise information sheets when and if necessary.
Organising suppliers’ folders.
Developing tours and pricing; finding new suppliers when required.
Special quotations and requests
Commercial assistance for amazing evenings.
Biding
Make all set up for new cruise liners, once commercial team has got the business (allocations will be given to Operations department)
In addition to the above, any other task required to be performed which may be assigned by the Directors or Manager from time to time.
QUALITY & CUSTOMER SERVICE:
In carrying out all the above, the Shore Excursion – Backoffice Clerk will at all times adhere to ISO9001 objectives and will comply with all departmental and company requirements, procedures and policies as stated in the Quality Manuals. A clear understanding of the Quality Manuals and Work Instructions is essential.
At all times, the individual should operate in the interests of its customers.
REQUIREMENTS:
Previous experience in similar positions (advantageous)
Educated to bachelor’s degree level (preferred)
Ability to work under pressure without losing composure
Excellent telephone manner
Proactive in English and Spanish both verbally and written.
High quality presentation of work.
Excellent organization skills, diligent and able to work efficiently with minimal supervision.
Public relations.
Flexible working hours. (Possibility to work some weekends at punctual events by prior agreement)
Good all-round skills in MS Office applications and any other software used in Accounts. Ability and willingness to learn any new tools brought into the department.
Technical awareness i.e. able to comprehend the operating system environment used in Calypso
