Receptionist – Head Office – Gibraltar

Responsible for the administration of the Head Office. Coordination of clerical duties is necessary to run the organisation efficiently. Serve as an information clearing house for all departments. Personal Assistant to Directors. First point of contact.

RESPONSIBILITIES:

• Manage front-of-house operations, including calls, visitor reception, and internal communications.
• Organise meetings, events, travel, office supplies, and staff uniforms to support smooth daily operations.
• Prepare and maintain correspondence, documents, records, and customer feedback.
• Assist HR with recruitment, training, and administrative tasks, and support Directors as required.

In addition to the above, the jobholder will be required to perform other duties which may be assigned by the Manager/Directors from time to time.

QUALITY & CUSTOMER SERVICE:

In carrying out all the above, the job holder will at all times adhere to ISO9001 objectives and will comply with all departmental and company requirements, procedures and policies as stated in the Quality Manuals. A clear understanding of the Quality Manuals and Work Instructions with respect to SAFETY is essential.  At all times, the job holder should operate in the interests of the company and its customers.

Requirements:

• Excellent communication skills, both written and verbal, with a professional telephone manner; fluent in English and Spanish.
• Strong proficiency in Microsoft Office (Excel, Outlook) and highly accurate typing with excellent attention to detail.
• Capable of prioritising, managing, and organising workload independently or as part of a team, maintaining composure under pressure.
• Decisive, proactive, and dedicated to delivering outstanding customer care while supporting Directors, Managers, and colleagues at all levels.